All TENS and EMS machines are delivered FREE via express delivery. Orders including any product(s) other than TENS/EMS machines have a small flat rate delivery charge of just $9.90 per order, no matter how many products you purchase.
All our items are shipped from within Australia via express delivery and will usually arrive the next business day after items are shipped, dependant on delivery address. In stock items will usually ship the same day as payment is received, otherwise next day, so you can be sure you will get your purchase as qucikly as possible.
Delivery to the carrier constitutes delivery to the customer. Visible damage should be reported to the carrier when the package is received. Please notify Tens Machines Australia of any problems immediately. Claims reported more than 15 days after receipt may be denied.
Please contact us for a Return Materials Authorization (RMA) number before returning any merchandise for any reason. Tens Machines Australia is not responsible for any merchandise returned without an RMA number. Returned merchandise will be inspected and may be subject to a restocking fee. Absolutely no returns on web products, unless the item was received in a damaged condition and an RMA number is requested within 4 days of receipt of the shipment. On all other returns, an RMA must be requested within 15 days of the invoice date. Adult Signature Required on Deliveries. Due to liability reasons, Tens Machines Australia can only accept orders from adults. When an adult is making a purchase for a minor, it is the adult’s responsibility to determine that adequate education and supervision will be provided. Proof of age may be required.
Tens Machines Australia business hours are Monday through Friday, 8:00am - 4:30pm Australian Eastern Standard Time. Orders are typically processed within 24 hours, in stock items usually ship by the next business day. International deliveries may incur extra delivery charges and are shipped via International Cargo Express or Australia Post.
We are an Australian owned family business, offering TENS and EMS therapy equipment from our Australia-wide dealer and reseller network though out Australia and direct from our head office in Brisbane. Tens Machines Australia strives to be a leading member of the community by donating to national charities, sponsoring of sport and giving of pensioner discount.